Acknowledging mistake or inconvenience caused by you and asking apology has always been appreciated. We can directly ask for sorry if it is our family, friends or any loved ones. But asking for apology in business world has to be in professional and formal way. No matter how much perfect you or your team is, mistakes do happen and sending an apology email to client affected builds a relationship of trust. However, everyone wonders what to write in a sincere and empathetic apology email. So, to help you write a good apology email to your boss or customer, we have crafted few sample templates to use. You can either select and send it directly by adding details or can modify the apology email for client and boss as you want.
Formal Apology Email to Customer Template
Sample #1:
Subject: Apology for [issue]
Dear [Customer Name],
I am writing this email to sincerely apologize for [issue]. We understand that this has caused inconvenience and frustration, and we want to make it right.
At [Company Name], we are committed to providing our customers with the best possible experience, and it is clear that we have fallen short in your case. We take full responsibility for the situation and want to assure you that we are working diligently to prevent similar issues from occurring in the future.
Please accept our sincere apologies for the inconvenience this has caused. If there is anything we can do to make it up to you, please do not hesitate to let us know.
Again, we are truly sorry for any frustration or disappointment you may have experienced.
Best regards,
[Your Name]
[Company Name]
Sample #2:
Subject: Sincere Apology for [Issue]
Dear Valued Customer,
I am writing this email to express my sincerest apologies for the [issue]. At [Company Name], we strive to provide our customers with the highest level of service and it is clear that we have failed to meet your expectations in this instance.
Please accept our heartfelt apology for any inconvenience or frustration this may have caused. We understand the importance of your experience with us and are committed to making things right.
We are taking immediate steps to address the situation and prevent similar issues from happening in the future. If there is anything we can do to make up for the inconvenience, please do not hesitate to reach out to us.
Again, I want to assure you that we value your business and apologize for any negative impact this issue may have had on our relationship.
Sincerely,
[Your Name]
[Company Name]
Sincere Apology Email to Client Template
Subject: Apology for [Issue]
Dear [Client Name],
I hope this email finds you well. I am writing to express my sincerest apologies for [issue]. I understand that this has caused inconvenience and frustration, and I take full responsibility for the situation.
At [Company Name], we pride ourselves on providing our clients with the highest level of service and it is clear that we have fallen short in your case. I want to assure you that we are taking the matter seriously and are taking steps to prevent similar issues from occurring in the future.
I am truly sorry for any frustration or disappointment you may have experienced. If there is anything I can do to make it up to you, please do not hesitate to reach out to me. I value our relationship and I want to ensure that we are able to move forward in a positive and productive way.
Again, please accept my sincerest apologies for the inconvenience caused.
Best regards,
[Your Name]
[Company Name]
Apology Email Template to Boss
Sample #1:
Subject: Apology for [Issue]
Dear [Boss’s Name],
I hope this email finds you well. I am writing to apologize for [issue]. I take full responsibility for my actions and I am deeply sorry for any inconvenience or frustration that I may have caused.
At [Company Name], we value professionalism and integrity, and I understand that my behavior did not meet these standards. I want to assure you that I am taking steps to rectify the situation and prevent similar issues from happening in the future.
Please accept my sincere apologies for any negative impact that this may have had on the team or the company. I value my job and my position at [Company Name] and I am committed to doing everything I can to make things right.
Thank you for taking the time to consider my apology.
Best regards,
[Your Name]
Sample #2:
Subject: Apology for [Issue]
Dear [Boss’s Name],
I am writing this email to apologize for [issue]. I understand that my actions have fallen short of the expectations set by [Company Name] and I take full responsibility for my behavior.
I am deeply sorry for any inconvenience or frustration that I may have caused and I want to assure you that I am taking steps to make things right. I value my job and my position at [Company Name] and I am committed to upholding the highest standards of professionalism and integrity.
If there is anything I can do to make up for my mistake, please do not hesitate to reach out to me. I am eager to work with you to rectify the situation and restore your trust in me.
Once again, please accept my sincerest apologies for any negative impact that my actions may have had.
Best regards,
[Your Name]
Empathetic Apology Email Template to Manager
Sample #1:
Subject: Apology for [Issue]
Dear [Manager’s Name],
I am writing to apologize for [issue]. I understand that my actions have not met the expectations set by [Company Name] and I take full responsibility for my behavior.
I want to assure you that I am committed to making things right and I am taking steps to prevent similar incidents from happening in the future. I value my job and my position at [Company Name] and I am deeply sorry for any inconvenience or frustration that I may have caused.
Please accept my sincerest apologies for any negative impact that my actions may have had on the team or the company. I am eager to work with you to rectify the situation and regain your trust.
If there is anything I can do to make up for my mistake, please do not hesitate to reach out to me.
Thank you for taking the time to consider my apology.
Best regards,
[Your Name]
Sample #2:
Subject: Apology for [Issue]
Dear [Manager’s Name],
I hope this email finds you well. I am writing to apologize for [issue]. I understand that my behavior was not up to the standards set by [Company Name] and I take full responsibility for my actions.
I am deeply sorry for any inconvenience or frustration that I may have caused, and I want to assure you that I am taking steps to rectify the situation. I value my job and my position at [Company Name], and I am committed to upholding the highest standards of professionalism and integrity.
If there is anything I can do to make up for my mistake, please do not hesitate to reach out to me. I am eager to work with you to regain your trust and restore my reputation at [Company Name].
Again, please accept my sincerest apologies for any negative impact that my actions may have had.
Best regards,
[Your Name]
Apology Business Email Template
Subject: Sincere Apology for [Issue]
Dear [Recipient’s Name],
I hope this email finds you well. I am writing to express my sincere apologies for [issue]. I understand that my behavior has not met the standards expected by [Company Name] and I take full responsibility for my actions.
I want to assure you that I am committed to making things right and to ensuring that similar incidents do not occur in the future. I value the relationship I have built with [Company Name] and I regret any frustration or inconvenience that my actions may have caused.
I understand the importance of maintaining a positive and professional business relationship, and I am eager to work with you to regain your trust. If there is anything I can do to rectify the situation, please do not hesitate to reach out to me.
Please accept my sincerest apologies for any negative impact that my actions may have had on our business relationship. I am committed to making it right.
Best regards,
[Your Name]
Professional Apology Email Template
Subject: Professional Apology for [Issue]
Dear [Recipient’s Name],
I am writing to apologize for [issue]. I understand that my actions were not in line with the high standards set by [Company Name] and I take full responsibility for my behavior.
I want to assure you that I am committed to making things right and to ensuring that similar incidents do not occur in the future. I value the professional relationship I have built with [Company Name] and I regret any frustration or inconvenience that my actions may have caused.
I understand the importance of maintaining a positive and professional business relationship, and I am eager to work with you to regain your trust. If there is anything I can do to rectify the situation, please do not hesitate to reach out to me.
Please accept my sincerest apologies for any negative impact that my actions may have had on our business relationship. I am dedicated to making it right.
Best regards,
[Your Name]
